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What I have found is that it is not so much how someone answers any particular question that makes or breaks an interview, but a whole series of things. Every week, I send this checklist to candidates going on interviews, including phone interviews, and I know it makes a huge difference in the outcome.
1. Do not be too relaxed and casual.
2. Keep it positive. No complaining. No negativity.
3. Show an interest in the position and company.
4. Don't have an ego or a "what can you do for me" attitude.
5. Have a couple of questions prepared as a backup.
6. Research the company. Read product / press releases.
7. Be enthusiastic.
8. Compliment them on successes.
8. Listen, don't hear.
9. Get them to talk, especially about their company.
10. Study the job description and think about how you match.
11. Don't ask about money and benefits, or what they can do for you.
12. Tell them why you are a match.
13. Tell them you are interested.
14. Visualize the call or meeting going exceptional well just prior.
15. Send a note saying thank you with a few bullets as to why you are a good fit for the position and company.
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